A surgeon has slammed UnitedHealthcare after the insurance giant allegedly disputed her patient's care while she was on the operating table.
Dr Elisabeth Potter, a plastic surgeon in
Texas, claims performing breast reconstructive surgery on a breast
cancer survivor when she received a phone call in the operating room.
Mid-surgery, Dr Potter was allegedly told to contact UnitedHealthcare 'right now' about the patient on the operating table,
forcing her to stop the surgery and take the call.
The insurance representative allegedly said he needed information about the patient's diagnosis to determine 'if her inpatient stay should be justified.'
Dr Potter
said in a TikTok video this week: 'I was like, "Do you understand that she's asleep right now and she has breast cancer?" and the gentleman said, "I don't actually. That's a different department that would know that information.
'I've never had this happen before,' she said. 'It's out of control. Insurance is out of control. I have no other words.'