I had my first real experience of telemedicine this weekend.
Thursday afternoon I noticed small red rash on my right breast, and some more small to medium patches rapidly joined it under my right arm pit and on my back near there -- it looked as if I'd been splashed with some sort of irritant liquid.
Anyway, I turned to the main NHS site for advice, and concluded that I should probably wait to see if it cleared up over the weekend and seek medical advice if it didn't, but come Saturday it was really quite painful (more so that I would have expected from what the NHS site led me to believe) so I took another look and decided, on second thoughts, it might well be shingles, which are most responsive to treatment during the first 72 hours, which I took to mean I needed to speak to a doctor before Sunday.
Anyway, about 3pm on Saturday I called the local pharmacy to discuss matters with them, as we're encouraged to here for non-urgent advice, and they agreed I should phone 111, our out-of-hours number for non-urgent medical issues. After a long wait, which I expected because of Covid, and it is, after all, "non-urgent", I got through to the call-takers (who I think are mostly qualified nurses and paramedics).
After I'd described my problem to the call-taker, she asked me what was obviously a standard list of questions, some general ones about health and personal circumstances they ask everyone and some specific to my condition, and told me to expect a call back some time that evening or night, though she did warn me I might have a long wait.
I had a call-back around 8 or 9 from someone who wanted to check I was OK and to apologise for how long it was taking, and then about 2330 I received a call from an out-of-hours doctor who I assume from her age was recently qualified and providing out-of-hours cover while she looks for a more permanent post.
Quick rehearsal of my story and some questions, then after we switched to video so she could take a look at the rash, she confirmed it was indeed shingles (bleah), advised me about contagion, pain relief and so on, and texted a prescription to the local pharmacy for me to pick up on Sunday, which I did, and now all is on the mend, though still somewhat uncomfortable.
Overall I was impressed by the experience - identifying the problem as shingles and starting on the course of anti-virals within 72 hours of the rash appearing has made a big difference it seems, and it was also far easier for everyone, and certainly much more comfortable and convenient for me, than attending a hospital emergency room.
Also, I was struck by how easy the whole thing was -- just a few phone calls.
This is one of the many under-appreciated aspects of the NHS, I think -- not only are hospitals and people's regular doctors and health centres part of it, but the NHS is also responsible for providing things like emergency cover and advice, and coordinating with private health care providers (opticians, dentists, pharmacist etc) whose services are provided under contract with the NHS.
It also provided an insight into how much technological advances change our lives in so many ways -- not just being able to look up my symptoms online (the internet is still something of a novelty to me) but also video phones and the like, and texting prescriptions, on which the whole exercise depended.
Anyway, I was impressed.