Just to be clear, it sounds like you don't believe he could have some respiratory ailment.
Why?
What set me off was the deceptive journalism on display covering the story.
"And he can’t wear a mask because he also lost his ears. He
also has a medical condition that
can make it hard to breathe."
Obviously, there are masks that don't rely on ears, so "Can't" is dishonest, and it made me suspicious.
The reporter nimbly avoids actually claiming the medical condition as an actual reason the guy can't wear a mask. Lots of people (myself included) "have a medical condition that CAN make it hard to breathe" it's a simple, true statement. And not one that prevents a lot of us from wearing masks anyway.
Maybe his condition "can" be serious enough to make it so he 'can't" wear a mask. The reporter quite clearly avoids saying so.
Don't get me wrong. The bank was completely in the wrong, and needs to do better. Nobody should be prying into this guy's business to decide whether he's justified or not in refusing to wear a mask. If he says he can't wear a mask that's completely sufficient.
But puff pieces throwing chum to the "OMG! MASK-NAZI'S ARE OUT OF CONTROL!" idiots are absolutely not about health issues, they're 100% about political/ideological pandering.