I have descended into Technology Hell.
First off, I couldn't get into my ATT account because my code validation was being sent to (what looked like to me) a random phone number, not MY phone number. WTF? So I spent close to an hour with customer support -- that poor service rep -- to finally track down what was going on. Even though I kept my phone number for my upgrade, the DEVICE was different, so for security purposes the code validation was sent to my wife's phone instead. She never uses that phone on a daily basis, in fact she keeps it turned off 99% of the time. I didn't recognize the number as hers and she didn't see the text validation alerts so yeah, that mystery is now solved. It will be 48 hours before my new device is fully resolved and I can go back to normal.
Second, the email summary I received for my transactions showed that the new phone plan I signed up for was $30 more than my old plan. So I go back to the ATT store and while we got that sorted out, it turns out I didn't get the phone I asked for.
I requested an iPhone 15. I was actually given an iPhone 16e. WTF?
The 16e is on a promotion plan, so it's actually $2/mo cheaper. The branch store said they'll switch out the phone if I bring all the parts back, but I'm not sure it makes enough difference to be worth the trouble of changing YET AGAIN and blowing up my account YET AGAIN.