VVO Supporter 🍦🎈👾❤
- Sep 19, 2018
- Gulf Coast, USA
- Joined SLU
- SLU Posts
They clean them every single night, I can promise you that as a former employee. Maybe there is some nasty-ass store somewhere that doesn't; but that's a real issue if true because after all, the machine is essentially full of milk (or something that's very very close to milk) and the lid is just sitting on the top like a pot lid, it isn't sealed or snapped down or anything. So if they didn't completely flush and clean that thing out out every night it would soon be highly noticeable to anyone walking into the store.Most of the time the machines are not broken. The employees are too lazy to clean the damn things so they claim they are broken. How is iFixit going to fix outright laziness?
But, you're definitely right that most of the time they're not broken.
What they are is locked by the software, whenever an "anomaly" is detected; but very often that "anomaly" is something like a temperature that was one degree too high for a couple of seconds, or the agitator motor got a little hot, or there was an air bubble in the system, or something like that - non-issues, very transient, they probably corrected themselves within seconds. But the PROBLEM is that nobody who works at any McDonald's can unlock a software-locked ice cream machine. Unlocking it requires a special code from a Taylor (the company that makes the machine) authorized service technician. So every time the machine locks, the store manager has to order, and pay for out of the store's own budget, a service call from a technician to just come out and enter that stupid code. It's basically a racket and, as you can imagine, too many of these service calls in a month starts to get really expensive, versus the amount of money the store makes from selling ice cream. Enough that eventually a store manager might just decide "f- it, we'll wait til next month", and empty and take the machine offline.